Usage Guide

Please confirm the details before placing your order.
If you have any questions, please feel free to contact us via "Inquiries" in the top menu.

⧉ Customer Support Hours

Hours: Weekdays 10:00 AM - 7:00 PM

※We are closed on weekends and national holidays.
Inquiries received on weekends and national holidays will be answered in order on the next business day.

Please note that it may take some time for us to reply if we are experiencing a high volume of inquiries.
Thank you for your understanding.

⧉ About Email Reception Settings

We always send the following emails after your order has been placed:

・Order confirmation email
・Shipping notification email

We apologize for the inconvenience, but please set your email to receive messages from 【service@yonow.shop】.

We also recommend using an email address other than a carrier email (such as Gmail) when registering.
If you use a carrier email, it may be blocked as spam.

If you do not receive an email, the following reasons may be considered:

・Incorrect email address entry
・Email server reception error
・Mobile phone reception rejection settings
・Emails sorted into the spam folder

If you do not receive an email several days after placing your order,
please contact service@yonow.shop.

⧉ Shipping and Delivery Days

Orders are typically shipped within 1-3 business days (excluding Saturdays, Sundays, and holidays) after acceptance. Once shipped, you will be notified of the tracking number via email.

After shipping, delivery usually takes about 2-4 business days. The estimated time from order to delivery is typically 3-7 business days.

You can check the delivery status using the tracking number provided in the shipping completion email.

※Shipping and delivery may be delayed due to weather, traffic conditions, busy seasons, consecutive holidays, and delivery areas.

⧉ About Product Images

We try our best to publish product images with colors as close to the actual product as possible,
but please note that the color and texture may differ from the actual product due to shooting environment and monitor settings.

Thank you for your understanding.

⧉ If the Customer is Absent

If you are not present at the time of delivery, a redelivery notice will be left.
Please check the notice and arrange for redelivery yourself.

If you do not pick up your package for an extended period,
the product may be returned to our overseas warehouse.

Also, if there is an error in the delivery address,
it may be returned as an unknown address.

In the case of re-shipment, a shipping fee of 3,000 yen (to be borne by the customer) will be incurred.

If there is no contact for more than one month after the item has been returned to our overseas warehouse,
the item will be disposed of. In this case, we cannot offer a refund.

⧉ About Cancellations

As a general rule, we do not accept cancellations after an order has been completed.

Please carefully check the color, size, etc., before placing your order.

Please note that size exchanges are free of charge once a month.

⧉ About Defective Products and Incorrect Deliveries

In the unlikely event of the following, we will accept returns or exchanges:

・Defective product
・Product different from the order content

Please contact service@yonow.shop within 3 days of product arrival.

※Only unused items are eligible.
※Returns without prior notice cannot be accepted.

⧉ Refund/Exchange Method

If you wish to request a refund or exchange, please contact us at the email address below:

Inquiry email address

service@yonow.shop

⧉ Cases Where Refunds/Exchanges Cannot Be Accepted

Returns and exchanges cannot be accepted in the following cases:

・No contact within 3 days of product arrival
・More than 8 days have passed since product arrival
・Products that have been used even once
・Products that have been washed or dry-cleaned
・Products with lost accessories or tags
・Products with scratches, stains, or odors caused by the customer
・Products returned without prior notice
・Products with significantly poor packaging

⧉ Handling of Personal Information

Your personal information
will not be used for any purpose other than shipping products and responding to inquiries.

⧉ Characteristics of Overseas Products

Our products are overseas products, so their quality standards may differ from Japanese products.

Please be aware of the following points:

・Stitching may be loose
・Tags may be missing
・Buttons and decorations may be weakly sewn
・Zippers may be stiff
・Sizes may have slight discrepancies
・There may be wrinkles due to packaging
・There may be odors characteristic of dyes or materials

※These are not odors from cigarettes or pets.