Legal Notices (Act on Specified Commercial Transactions)
Email Address: service@yonow.shop
Official Website Business Hours: Weekdays 9:30-12:00, 13:30-18:30
*Orders are accepted 24 hours a day.
Price Display for Each Product
All product prices in our store are displayed including consumption tax (total price display).
Additional Fees Required Besides Product Price
■ Free Shipping
We offer free shipping nationwide in Japan. There are no additional shipping fees for deliveries to Okinawa Prefecture.
■ Notes on Reshipment
If you are unable to receive your product within the storage period of the delivery company and it is returned to our warehouse, we may charge you for reshipment costs and payment processing fees. Thank you for your understanding.
Payment Methods: Paypal, Apple Pay, Google Pay, Credit Card Payment
* Payment will be made in a single lump sum the following month.
* If there are any deficiencies in your entry, we will contact you by email or phone for confirmation.
* The closing date and withdrawal date vary depending on the credit card company.
* However, the credit card usage date for pre-order items will be the date on which the order process is completed on this site (regardless of the shipping date).
PayPal Payment
You can pay and receive payments via credit card through PayPal.
Payment information is protected by PayPal.
Payment Deadline
Please pay the product price and necessary fees by the following deadlines, depending on your selected payment method. We may cancel the sales contract for said payment if we cannot confirm payment by each deadline.
・Credit Card Payment: The closing date for credit card usage. Please contact your credit card company.
・PayPal Payment: Varies depending on the setting of "PayPal Automatic Payment" under "Change Customer Information" on My Page.
Delivery Time of Purchased Products
1. The only delivery service available on this shopping site is courier delivery.
2. We do not support delivery by other companies.
3. For PayPal payments, we will ship within 3 business days after confirming payment. Delivery will take approximately 5-7 business days.
4. If a delivery date is specified, we will ship the product to arrive on the designated date.
5. We only ship within Japan. We do not handle international deliveries.
6. Please note that orders cannot be canceled after the product has been shipped.
Please Note:
1. In-stock items: Approximately 2-5 business days from the order date.
Pre-order items: After the release date or the estimated shipping date stated on the product page.
2. Deliveries may be delayed if orders are concentrated, if items are temporarily out of stock, or before/after consecutive holidays. We appreciate your understanding.
3. If we are unable to contact you due to an unknown address or prolonged absence when delivering the product, it will be returned to our company.
Returns and Exchanges
1. Exchange/Return Period
We accept return requests within 30 days of the product arrival date (including the arrival date) via your order history or through the inquiry form on this site. To confirm any product defects, we may ask you to attach images to your email so that we can verify the condition of the delivered product. Please note that we cannot accept any product returns if more than 30 days have passed since the date you contacted us about the return.
2. Conditions for Exchange/Return
We do not accept returns or refunds after the product has been shipped. We will only exchange defective products for good ones.
(1) In case of customer's convenience
If you return or exchange a product due to your own circumstances, you will be responsible for the shipping costs. However, we cannot accept returns if the item has been used, or if the box or accessories are missing. (For example, returns or exchanges due to reasons such as "size doesn't fit," "color difference from monitor," "different from image," or "customer ordering error" are considered returns/exchanges due to customer's convenience.)
(2) In case of our company's convenience
If there is a quality issue with the product (damage, dirt) in an unused condition, we will bear the shipping costs and handle the return or exchange.
3. About Refunds
If all items are returned, the full amount of the product will be refunded, excluding shipping costs.
If only part of the items are returned, only the price of the relevant items will be refunded.
*Correction fees, gift fees, shipping fees, and payment processing fees are not included (however, this excludes cases where there is a defect or incorrect item due to our company's fault).
If you used a credit card, due to the credit card company's closing date, the full amount for the returned items may be debited once. In such cases, the credit card company will issue a refund on the settlement date of the following month or the month after.